We want you to feel confident when purchasing from our Swimsuit collection. If you are not completely satisfied, we’re here to help.
1. Return Eligibility
You may request a return within 14 days of receiving your order if:
- The item is unused, unworn, and in original condition
- All tags and packaging are intact
- The item is not marked as non-returnable
For hygiene reasons, certain swimwear items may require protective liners to remain intact.
2. Non-Returnable Items
- Items that have been worn, washed, or altered
- Items without original tags or packaging
- Clearance or final sale items (if specified)
3. Return Process
To initiate a return:
- Contact us at assistanceteam@fredaeliot.com
- Provide your order number and reason for return
- Follow the return instructions provided by our support team
Returns sent without prior authorization may not be accepted.
4. Refunds
Once your return is received and inspected:
- Approved refunds will be issued to the original payment method
- Processing time may take 5–10 business days
Shipping fees are non-refundable unless the item is defective or incorrect.
5. Exchanges
We currently do not offer direct exchanges. If you need a different size or style, please place a new order.
6. Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photos. We will resolve the issue promptly.
7. Shipping Policy
- Orders over €20 qualify for free shipping
- Orders under €20 will be charged a €5 shipping fee